How can we help?
There's a small team behind Zumi, and we read every email. If something isn't working, if something confuses you, or if you simply have an idea to make the app better, write to us — it helps us more than you think.
Email us at hola@zumiapp.co
We reply within 15 business days, and almost always much sooner. Telling us which phone you use and what happened right before the problem helps us solve it faster.
Frequently asked questions
I'm not getting reminders
It's almost always the notification permission. On your phone, check Settings → Zumi → Notifications and make sure they're allowed. Inside the app, also check that the reminder for that vaccine or treatment is switched on and that the date hasn't already passed.
I forgot my password
On the sign-in screen, tap Forgot your password? and enter your email. You'll get a link to create a new one. If you don't see it, check your spam or junk folder.
How do I cancel my Premium subscription?
Subscriptions are handled by Apple, not by us. You can cancel from Settings → your name → Subscriptions on your iPhone, or from the app under Menu → My plan → Manage subscription. Cancel at least 24 hours before the period ends so it doesn't renew.
I paid for Premium but the app doesn't recognize it
Go to Menu → My plan and tap Restore purchases. That re-checks your purchase with Apple. If it still doesn't show up after that, write to us and we'll look into it with you.
I want to delete my account
You can do it yourself from the app: Menu → My account → Delete account. We ask you to confirm twice because it can't be undone — your pets, their records and your photos are all deleted. If you have an active subscription, remember to cancel it separately from your iPhone settings.
The scanner didn't read my document properly
Good lighting helps a lot, with the document flat and no shadows over it. If it has several pages, photograph them separately. A scan that comes out unreadable doesn't use up your quota, so you can try again. And remember Zumi always shows you what it read so you can review it before anything is saved.
Zumi AI told me something that doesn't sound right
Zumi AI is a companion, not a veterinarian. It helps you make sense of what's going on and walk into the appointment better prepared, but it can be wrong and it doesn't diagnose. For any health concern, your vet has the final word. If it gave you an answer that seemed off, tell us — that's how we improve it.
I have an idea, or I found a bug
That's exactly what helps us most. Write to hola@zumiapp.co, with a screenshot if you can. A lot of what's in Zumi today came from emails just like that.
Useful links
- Privacy Policy (Spanish)
- Terms of Service (Spanish)